1. In case emergency, I not able to proceed my stay, can I cancel my reservation?
Answer:
Cancellation Policy:
2. Request Early Check-In
Answer:
Noted on your plan for early check-in.
I can't promise you now because it depends on how messy the last guest staying condition before they leave the unit.
Once done housekeeping & sanitizing, when it's safe for you to enter the unit, we will inform you ASAP.
3. Request for Late Check-Out
Answer:
We do not allow Late Check-Out as we will not have sufficient time to clean the unit for the next guest.
This is because our units unlike hotel concept all units the same design.
We don’t have backup unit for next check-in guest.
4. Free Car Park provided?
Answer:
It's a public carpark, but will share to you the free parking spot with photos once confirm the booking. All communication via WhatsApp.
5. Do you provide Wifi?
Answer:
No Wifi as mentioned in platform.
But all Telcos signal are strong there.
No worry about movies as we have hundreds of different genre famous movies & collections in BluRay High Res Quality Preloaded in our external Harddisk.
6. Swimming Pool Facility?
Answer:
It's an office unit (it is illegal to provide homestay in residential apartment), so there is no swimming pool.
That is the reason our unit is 2 storey as well.
7. Can We Cook there?
Answer:
It's an office unit, so cooking is not allowed as it's dangerous. But you are allowed to boil cup noodles or order food delivery such as Food Panda, Grab Food or Delivery Eat.
8. Do you provide microwave?
Answer:
No because it's too dangerous for children when accidentally put wrong items inside (such as keys or steel item) So we don't provide that.
9. Do you have fridge?
Answer:
Got mentioned at platform.
We don't have Fridge, but we have a large ice box.
10. Do you have washing machine?
Answer:
We did not provide that. But if you need to wash your cloths there is a 24hour Auto-Laundry opposite building (1 minute walking distance).
11. May I know what are the hotel facilities you provide?
Answer:
All our units comes with;
- Dedicate Toilet with Water Heater Shower
- Towel Set with toiletries (Shampoo & Body Shampoo)
- Hair Dryer
- Iron and Iron Board
- Electric Kettle
12. I have a long stay, will there be daily housekeeping?
Answer:
The cleaner charges each time they clean a room, which increases the room cost. Therefore, there's no additional cleaning during your stay.
However, if you need to change towels or need more trash bags, please let me know here. We will arrange it for you during housekeeping. ?
Private Cinema Facilities Questions
13. Can I connect my Laptop to your projector.
Answer:
Our systems DO NOT ALLOW to connect external devices such as Laptop & etc.
Or change setting in the projector, TvBox or our Audio Systems.
This will mess up our systems or found faulty hardware on the above actions.
If we found out the settings or hardware faulty, we have the rights not to return back the Security Deposit as consider Break House Rules (Vandalism).
14. If I dislike watching the provided movies, what options I have?
Answer:
We allow;
- Chromecast your phone to our TvBox
- Set own Wifi hotspot from your phone (our TvBox preinstalled Youtube or Netflix App)
- Connect your pendrive to our TvBox
15. Why we need to pay security deposit?
Answer:
It is to ensure guests follow house rules. As we encounter problems from guests that do not follow house rules. It create a lot trouble for following check-in guest. Not to worry, as long you follow house rules deposit definitely refundable.
16. Took how long for me to get back my Security Deposit?
Answer:
We will advise you on the return of your security deposit after our cleaner done housekeeping.
Refund of deposit will be processed within 24 to 48 hours after your check-out time.
We can transfer via eWallet such as GrabPay, Touch n Go, or Bank Transfer.
17. What are the option available for us regarding your refund?
4 options method to return back your deposit.
Kindly choose one and let us know the details ya tq.
In Summary, (options 1-4)
(Immediate)
1. TnG / AliPay to your TnG / AliPay
2. TnG Duitnow to your Bank Account
3. GrabPay to your GrabPay
(After 4-5 working days)
4. Bank Transfer
-------------------------------
If Option 1 & 3. Please provide;
- Phone number & Name register for ewallet
If Option 2 & 4. Please provide;
- Bank Name, Account Number & Account Name
18. Why Option1 & 2 need a small deduction?
If using Touch'n'Go & GrabPay e-Wallet, there is a service charge required from the app. Which is why we mentioned during request for security deposit or during room reservation.
HangoutMart Related Questions
19. I took HangoutMart items, can deduct from Security Deposit?
Answer:
Security Deposit purpose are to ensure follow House Rules, not for purchasing Mart items.
You can refer to Notice at wall beside Mart area for detail.
Items took from HangoutMart should pay BEFORE Check-out, else will consider Break House Rules of Missing Items.
Thus, your deposit will not be return back.
20. What are the differences between all the rooms?
Answer:
All units have the same facilities of Private Cinema 85inches Screen Size (or larger) with Dolby ATMOS Surround Systems as well.
The only difference for all units are the Theme.
So all unit will have different experience when stay.
21. Why guest needs to pay for cleaning fee?
Answer:
Cleaning fees include;
- arrange back all the messy things last guest left
- sanitize the whole unit after the last guest touched
- clean & wash the bedsheets, towels & etc after the last guest used.
- it's the fees for cleaner salary & the solutions use to clean the whole unit
22. Can I book for 1 day or half day of use?
Check in at 1st Jan morning 10.30am and check out on the same day 1st Jan around 10pm or maybe earlier, depending on the occasion.
Answer:
Since your event falls under odd hours, it would require a booking of 1.5 days to cover the entire usage time. Just a heads up, during those early hours, some guests might still be catching some Zzz before checkout.
I completely understand your concern. Here are a couple of options for you to consider:
Let me know what works best for you, and we'll make it happen!
23. Is there any customer support? Until what time?
Answer:
Customer Support Hours: Yes. Our dedicated online customer support team is available to assist you via phone and WhatsApp until 10:00 PM. For inquiries or assistance, please reach out to us during these hours. Please note that messages or calls received after 10:00 PM may not receive an immediate response, but we will get back to you at our earliest convenience the following day.
